Booking confirmation and payment

LUX makes provisional bookings through email (info@lux.co.tz)
To confirm a booking a 50% non-refundable deposit should be paid (unless agreed otherwise in advance).
Final payment, i.e. 100% of the payment should be paid 30 days prior to guest arrival.
For bookings within 30 days prior to arrival, 100% payment should be made within 48hrs or the booking will be cancelled. LUX reserves the right to refuse bookings at its discretion.

Cancellation policy

Cancellation before 30 days of arrival will result in a loss the 50 % of deposit.
In case of cancellation between 30 days and 3 days before arrival, LUX will refund 25% of the 100% payment made, or 75% will be charged in case no payment has been made yet.
No refund is made in case of cancellation within 3 days of arrival or in case of non-arrival without cancellation.

Provisional Bookings / Block Bookings

All provisional Bookings need to be confirmed or cancelled within 48 hrs.
Due to the size and nature of LUX, we strongly refrain block bookings.

Method of payment

Payments can be done in cash, by online payment, by US$ cheque or directly to the account by bank transfer.
* Cheques should be made payable to: Artisan Entrepreneurs ltd

* Transfers should be made to:
Account name: Artisan Entrepreneurs ltd
Account number EXIM Bank:0340000072

Swift Address: EXTNTZTZ
Description: invoice number

Scan of bank slip to be send by email (info@lux.co.tz). All payments should be made free of bank charges: all local and international bank charges need to be paid by the client/agent/tour operator.

Currency

All prices are quoted in US$ and all payments must be made in US$ or other currencies by arrangement .

Disputes

Any disputes about reservations or payments or complaints about quality of service should be made in writing to LUX within 7 days or will be deemed to have not occurred, with no compromise made to outstanding money.

Changes in rates

LUX reserves the right to change the prices and terms at any time .

Further information

LUX House is managed by Kilimali Estate Services, a branch of Artisan Entrepreneurs ltd.

Artisan Entrepreneurs ltd., TIN 125-446-760. For further information, please contact: info@lux.co.tz